Redesign of the City of Chicago's dated 311 system. Award winning upgrade that reduced request scheduling time by 83% and case closure time by 12%.
Client: City of Chicago
Role: UI/UX Designer
Platform: Web, iOS, Android
The CHI311 project began with the City of Chicago's desire to improve their aging 311 system. As a city that nearly 3 million people call home, Chicago's 311 system receives thousands of resident requests per day. Launched in 1999, the struggles that this dated system dealt with became more apparent every year. As part of a team that worked closely with Chicago's Department of Innovation and Technology (DoIT) and Chicago's 311 City Services department, we set out to create an unprecedented 311 system that would reinvent what 311 city services could mean for the rest of the nation.
