Access Valley Water

Designed new information and service portal for Santa Clara Water District. Allowed residents to easily request and track water related services.

Client: Santa Clara Valley Water
Role: UI/UX, Web Designer
Platform: Web, iOS, Android

About the Project

The Santa Clara Valley Water District was looking to improve their services experience. Familiar with my previous CHI311 project, they requested a similar system tailored to their needs. Working directly with Santa Clara Valley Water district stakeholders, we crafted a service portal that provided informational assistance, self-help, and water service request intake and management. This service portal provided a positive user experience that allowed constituents to easily get information on their water district and quickly alert the district to service interruptions or issues.

Screenshot of the Access Valley Water website home screen.
Screenshot of the Access Valley Water website request map, multiple requests with markers can be seen clustered together with information on each request.
Screenshot of the Access Valley Water website request intake, a form where you input information about your request.
Screenshot of the Access Valley Water app home screen.
Screenshot of the Access Valley Water request input screen, several field forms where you input your information. Screenshot of the Access Valley Water request summary screen.
Screenshot of the Access Valley Water request map, multiple requests with markers can be seen clustered together with information on each request. Screenshot of the Access Valley Water request list, all c urrent requests can be seen and selected.
Screenshot of the Access Valley Water onboarding screen, telling you how to use the app with a nice illustration. Screenshot of the Access Valley Water onboarding screen, telling you how to use the app with a nice illustration.